What are the design costs?
Generally FREE we do not charge for design, however if the product can only be sold by you then we may at our discretion levy a charge. We would negotiate this with you prior to the work being done.
Is there a minimum order?
Absolutely not we are happy to supply you with one or a thousand. We do charge delivery if the order is under £120 before VAT –
What if I don’t like the design?
Then we will change it. Clearly this cannot go on forever but we want to work with you to get the design just right.
Is there a delivery charge?
Yes and No. For orders over £120 before VAT we deliver for free, orders under this are £7+VAT / order / destination ( If you have several outlets and you want us to ship directly to them then we treat them as separate orders).
How do I send over my pictures /drawings?
What are the lead times for repeat orders?
Generally we say allow up to fifteen working days, however we often send orders out in five working days.
How long will it take to get a design?
We say to allow a couple of weeks for us to get a provisional drawing to you. This may be a month for a complex slot together design. We aim to keep you informed as the work progresses or if there are any unforeseen delays.
Can I have exclusivity?
Not normally; if we are paying for the design time then we reserve the rights to this. However if you wanted something that is only ever going to be for you ,we will negotiate a design fee / minimum order. We will never send you a bill for design work without discussing it with you first.
What are the payment terms?
The first order is on a pro forma basis and then after this our terms are thirty days. We do however reserve the right to go back to pro forma at any time.